How To Upload Music Into My Razer Phone

Razer Phone 2 Support

Razer Phone 2

Audios & Notifications

Razer Phone does not ring

his effect could exist caused by your phone's sound settings. Follow the steps provided below when your Razer Phone is not ringing.

Note: Before proceeding to the troubleshooting steps, be sure that the Razer Telephone is up to date. Navigate to Settings > System > Advanced > Organization update > Check for update.

Go to Settings > Sound.
Ensure that the phone is set to "Band" and the volume is set to its maximum for testing. You can adjust the volume to your liking after testing.

Ensure that a phone ringtone is set.

After all the settings have been configured, phone call your Razer Phone from a different telephone line.
If the effect persists, reboot the device and test the phone once again.
If rebooting your device does not help, support your phone data and perform a factory reset.

My Razer Telephone has poor or no sound during a telephone call

When calling, there may exist instances where the audio quality is poor or there is no audio at all. Poor audio quality during a call could be affected past poor network coverage or structural obstructions. This problem could also be due to a software consequence.

To solve this issue, follow the steps below:

Note: Before proceeding to the troubleshooting steps, be certain that the Razer Phone is up to date. Navigate to Settings > System > Avant-garde > Organization update > Bank check for update.

Check the network coverage in your expanse. Poor network coverage volition ordinarily affect the quality of your calls and can fifty-fifty result in dropping calls.
Remove whatever cellphone covers, case protectors and screen protectors from the phone as they may be obstructing the sound from the phone speakers.
If the telephone has a good network coverage and all obstructions from the phone take been removed and yous are still experiencing issues, restart the phone by pressing and property the power or fingerprint button.
Test the phone again.
If the issue persists, make sure that the audio settings are correct and the device is not muted.
From your "Height carte", click the "Settings" icon indicated by a cog.
Select the "Sound" settings. Ensure the "Call volume" is set to its maximum for testing. Yous can adjust the volume to your liking after testing.
Test your telephone once again.
Afterwards all the settings accept been configured, call your Razer Phone from a dissimilar phone line.
Reboot the device and examination the phone once again.
If the issue persists, back upwardly your telephone data and perform a manufacturing plant reset.

Razer Phone does not turn on or power upwards

If your Razer Phone will not plough on, this may be due to a number of reasons. The almost probable cause of your Razer Phone non powering on is an insufficient bombardment charge or a random software error that could easily be remedied by a hard reset. To decide which issue you lot are experiencing, follow the steps below:

Plug-in the charger to the phone and cheque to see if the dynamic bombardment charging icon is showing upwardly.
If the telephone does not indicate charging, ensure that you lot are using the adapter and cable that came with the Razer Telephone as much as possible. Some third-party peripherals may not achieve the specifications for the Razer Phone and such may not be able to charge the device correctly. Worse, using unrated peripherals may result in injury.
1. Check if there is whatever debris blocking the charging ports and the outlet to ensure a steady power connection.
2. Exam the phone past plugging information technology into another power outlet or source such as a power bank.
3. If your device's battery was completely depleted, it may have a while for the charging indicator to display on the phone. Consider leaving the phone charging for at least an hour.
4. If the consequence persists remove the power adapter and attempt to accuse the Razer Phone on a computer that has a USB-C port.
5. If the phone charges successfully, the power adapter may exist defective.
6. If the issue persists, consider using a third-party USB-C charger. If that solves the issue, the USB-C cable may exist lacking.
Perform a hard reset by simultaneously pressing and holding the ability push and volume up push button for 7 to 10 seconds.

Razer Telephone restarts or reboots by itself

There may be instances where the Razer Telephone restarts itself without any prompt. This issue is most likely acquired by incompatible apps or bugs in previous versions of the software that take since been fixed through updates. To fix this, do the following:

Notation:Brand sure the phone is sufficiently charged. You may also go on the device plugged in throughout the whole troubleshooting process.

Boot the Razer Phone to safe mode. Observe the device for up to 24 hours to run into if the issue persists. If the phone works unremarkably under safe manner, the upshot is due to a tertiary-party application. Consider uninstalling the app that you last downloaded before the issue appeared.To kick to safe mode, exercise the following:

For Android Version 9 (Pie)
1. Press and hold the power button.
2. On your screen, affect and hold "Power off".
3. Tap "OK" when asked if y'all want to reboot to safe mode.
4. Later the reboot, the words "Safe mode" volition exist labeled on the bottom of the screen.
If you are notwithstanding experiencing the issue, check if you lot are running the latest software for the device. Ensure that your device is always up-to-appointment by performing a software update.Note:Steps may vary depending on your device's operating system.

For Android Version ix (Pie)
1. Go to Settings > System.
2. Go to Advanced > System update.
3. Tap "Check for update".
4. Tap "Update Now" if an update is bachelor.
If the effect persists, consider doing a manufactory data reset. To practice that, follow the steps beneath:
1. Before resetting your phone, first backup your data to Google Bulldoze. Go to Settings > Organisation.
2. Get to Advanced > Backup.
3. Toggle "Backup up to Google Drive" choice on.
4. To reset your phone, become back to Settings > Arrangement, and then tap "Reset options".
5. Tap on "Erase all data (factory reset)".
6. On the side by side window, tap "RESET Telephone".

The Dolby Atmos has stopped working on my Razer Telephone

The Dolby Atmos Technology on the Razer Phone enhances the dual forepart-firing stereo speakers for an immersive audio experience. If the Dolby Atmos has stopped working, follow the steps below to fix the trouble.

Note: Before proceeding to the troubleshooting steps, ensure that the Razer Phone is upward to date. Navigate to Settings > System > Advanced > System update > Bank check for update.

Go to Settings and tap "Audio".
Tap "Launch Dolby Atmos App".
Plow off Dolby Atmos by borer the power icon on the summit-right corner of the screen.
If y'all are using your headset or earphones, go to My Razer Phone is non producing sound on my headphones.Note: Be sure to use the audio dongle that comes with the Razer Phone 2. It is non recommended to apply the audio dongle from Razer Phone 1 with the Razer Phone 2 or vice versa.
If there are no audio devices connected to your Razer Phone ii, follow the steps in My Razer Telephone is not producing audio on its speakers.

Razer Phone Bombardment Saving Tips

With its 4000 mAh bombardment pack, the Razer Phones will allow you to play your favorite games longer than most other handsets in the premium class. However, actual battery performance will however vary with every user.

If you are experiencing uncharacteristically poor battery functioning, you may want to cheque with the post-obit:

Brightness Settings – Consider lowering your brightness settings to prolong battery life.
Wireless Connectivity – Turning on Wi-Fi, Data Connection, or Bluetooth consumes extra bombardment. Using these in places with the weak betoken will as well have a striking on the battery life as the phone spends more ability in keeping the indicate stable. Plough these off when not needed to conserve battery.
Apps with auto-sync – Apps that auto-sync information such as GPS trackers, social media apps, weather widgets, and newsreaders will as well consume more battery as they also employ wireless connectivity.
Extreme Temperatures – Exposing the phone to farthermost hot or common cold temperatures are generally not skilful for Lithium-Ion batteries and may degrade the battery life.
Using the Max Refresh Setting – The Max refresh rate can exist adjusted globally past going to Settings > Display > Refresh Rate, or individually for each game via Cortex.
Brandish Resolution – The Razer Phones' display resolution is set to 1440p out of the box but can exist adapted down to 1080p or even 720p in Settings > Brandish > Advanced > Display Resolution.
Dolby Atmos – While using considerably less power than the display, using Dolby Atmos may also eat more battery. Consider disabling this pick to prolong your bombardment life.

You may also opt to turn on the Battery Saver inside Settings to conserve battery life even more.

For Android 9 (Pie)

Go to Settings > Battery.
Tap "Battery Saver".
Tap the "TURN ON At present" push to immediately actuate the bombardment saving characteristic.
Alternatively, you can set it to automated by toggling on the "Turn on automatically" switch. And then, adjust the slider to which percentage you want the Battery Saver mode to activate.

My Razer Phone is overheating

A rise in temperature is normal on smartphones. They are designed to handle a certain level of high temperatures. Usually, a smartphone reaching temperatures of upwardly to 32-xl°C is completely normal.

Remember that the longer you use the phone the more y'all will notice a rise in temperature, specially when you are running demanding apps or games.

If your phone is frequently heating upward to the point where information technology is unpleasant to concur, information technology might accept some serious issues.

Follow the steps below to help stabilize the Razer Phone's temperature to the optimal level:

Remove a Razer Phone instance if in that location is any.
Turn on "Airplane mode" to quickly disable Bluetooth, WiFi, and cellular signal search. To practice this, follow these steps:
1. Brand the notification tray appear by swiping down on the home screen.
2. Tap "Airplane way" to enable.
Tap the recent apps icon on the lower right of the screen.
Tap "CLEAR ALL" to articulate apps that are running in the background.
If the temperature does not drib to the optimal level, restart the Razer Phone. If restarting the telephone did not help, proceed to the next pace.
Install antivirus software from the Play Store to detect and remove malware or virus infection. A phone getting too hot can exist a sign of a malware or virus infection.Annotation: Malware can crusade the telephone to overheat by consuming lots of its RAM and CPU ability.

If the issue persists, check and perform a system update.

If the above steps did not help, backup your telephone data and perform a factory reset.

Razer Phone does not turn on or power up

If your Razer Phone will not plough on, this may exist due to a number of reasons. The most likely crusade of your Razer Phone not powering on is an bereft battery charge or a random software mistake that could hands be remedied by a hard reset. To determine which issue you are experiencing, follow the steps beneath:

Plug-in the charger to the phone and check to see if the dynamic bombardment charging icon is showing upward.
If the phone does not betoken charging, ensure that you are using the adapter and cablevision that came with the Razer Phone as much as possible. Some third-political party peripherals may not attain the specifications for the Razer Phone and such may non exist able to charge the device correctly. Worse, using unrated peripherals may issue in injury.
1. Bank check if in that location is any debris blocking the charging ports and the outlet to ensure a steady ability connectedness.
2. Test the phone by plugging it into another power outlet or source such equally a power bank.
3. If your device'south bombardment was completely depleted, it may take a while for the charging indicator to brandish on the phone. Consider leaving the phone charging for at least an hour.
4. If the outcome persists remove the power adapter and try to charge the Razer Phone on a computer that has a USB-C port.
5. If the phone charges successfully, the power adapter may exist defective.
6. If the issue persists, consider using a third-party USB-C charger. If that solves the issue, the USB-C cable may be defective.
Perform a hard reset by simultaneously pressing and holding the power button and book up push for 7 to ten seconds

Razer Phone restarts or reboots past itself

There may be instances where the Razer Phone restarts itself without any prompt. This result is near likely caused by incompatible apps or bugs in previous versions of the software that take since been stock-still through updates. To fix this, exercise the following:

Note:Brand sure the phone is sufficiently charged. You may also keep the device plugged in throughout the whole troubleshooting procedure.

Kicking the Razer Phone to safety mode. Observe the device for up to 24 hours to meet if the result persists. If the phone works normally under safe manner, the issue is due to a 3rd-party application. Consider uninstalling the app that you last downloaded before the issue appeared.To boot to safe mode, practise the post-obit:

For Android Version 9 (Pie)
1. Press and agree the power button.
2. On your screen, touch and hold "Power off".
3. Tap "OK" when asked if you desire to reboot to safe style.
4. After the reboot, the words "Safe fashion" will be labeled on the bottom of the screen.
If you are notwithstanding experiencing the result, cheque if yous are running the latest software for the device. Ensure that your device is always up-to-date by performing a software update.Notation:Steps may vary depending on your device's operating system.

For Android Version 9 (Pie)
1. Go to Settings > System.
2. Go to Advanced > System update.
3. Tap "Check for update".
4. Tap "Update At present" if an update is bachelor.
If the event persists, consider doing a factory data reset. To do that, follow the steps beneath:
1. Earlier resetting your phone, commencement backup your data to Google Bulldoze. Become to Settings > System.
2. Go to Advanced > Fill-in.
3. Toggle "Backup up to Google Drive" selection on.
4. To reset your phone, become back to Settings > System, so tap "Reset options".
5. Tap on "Erase all data (manufactory reset)".
6. On the next window, tap "RESET Phone".

My Razer Telephone charger emits noise

There are two common types of noise that a telephone charger emits: hum or whine, and buzz or scratch. A hum or whine, also known as "coil whine", is emitted past an electronic office vibrating as ability runs through which generally cannot be become rid of. Meanwhile, a buzzing audio is caused by a defective or declining capacitor which is a potential burn down take a chance.

While peradventure irritating, a curlicue whine is harmless. However, y'all may opt to replace it if you are really bothered by it.

To supplant the Razer Phone charger, follow the steps below:

Ensure that the racket is really coming from the charger past plugging it into other power outlets.
- If the dissonance does not occur when plugged into another power outlet, and so it is the faulty ability outlet emitting the sound, have it repaired past an electrical professional.
Once confirmed that the noise is coming from the charger, contact Razer Support to process the replacement.

Calling & Messaging

Unable to receive/send letters – My Razer Phone 2 is having problems sending or receiving messages

This could be caused past a poor network coverage due to structural obstructions …read more

People cannot hear me when I call using my Razer Phone

Updated 23-Oct-2020 | Answer ID: 1592

When then the caller is unable to hear you during calls, information technology could exist caused by poor network coverage. Follow the troubleshooting steps beneath to set up this problem.

Before doing anything else, ensure that your device is up-to-engagement by performing a system update.

Cheque network coverage on the Razer Phone.Note: Network betoken is afflicted by walls, buildings, copse, and weather
In nearly cases call issues are due to the network coverage in the location you lot are in.
Drib your call and endeavour to call again two to 3 times.
If people still cannot hear you during a phone call, perform a difficult reset to clear any possible glitches on the phone.
If the issue persists, attempt to utilize another SIM card.
- If the Razer Phone gets rid of the issue with another SIM carte du jour, the result is with the SIM card, contact your network provider.
- If you are yet having telephone call quality issues despite using another SIM card, go on to the next step.
Back up your phone data and perform a factory reset

The network coverage on my Razer Phone is poor

In most cases, several issues ascend due to poor network coverage, such every bit:

Poor telephone call quality
Break up or drib calls
Network decorated
No service

Below are the troubleshooting steps that may help prepare the issue(s):

Earlier doing anything else, ensure that your device is up-to-engagement by performing a system update.

Signal Troubleshooting

Check network coverage on the Razer Phone. Try moving to a different location, preferably with fewer obstacles and more open, and encounter if information technology helps.Note: Network signal is affected past walls, buildings, trees, and weather.

Device Settings Troubleshooting

Note:The instructions beneath apply to the Razer Telephone with the Android Pie installed.

From your home screen, swipe downward twice to display quick settings.
Ensure that the "Airplane mode" and "Do not disturb" are not enabled.
If they are enabled, tap the icon(s) to disable.
Go to Settings > Network & internet > Mobile network.
Tap "Advanced" to display more than options, then tap "Preferred network blazon".
Ensure that the preferred network type is "LTE/3G/2G (automobile)" by selecting the "LTE (recommended)" choice.

SIM Troubleshooting

Employ another SIM card. If the Razer Phone starts to take better network coverage, so the issue is with the SIM. You may opt to replace your existing SIM bill of fare or contact your network provider.

Ruling Out

If yous are however experiencing the issue(s) despite following the instructions above, you lot may consider performing a hard reset.
If the event persists, back up your phone data and perform a factory reset.

I cannot receive or make calls on my Razer Phone

This effect could be acquired by an outdated Android OS or a poor network coverage. Follow the troubleshooting steps beneath to fix this issue.

Earlier doing anything else, ensure that your device is up-to-engagement by performing a software update.

The instructions beneath apply to the Razer Phone with the Android Pie installed.

From your dwelling house screen, swipe downwards twice to brandish quick settings.
Ensure that the "Airplane style" and "Do non disturb" are not enabled.
If they are enabled, tap the icon(s) to disable.
Go to Settings > Network & cyberspace > Mobile network.
Tap "Advanced" to display more options, then tap "Preferred network type".
Ensure that the preferred network type is "LTE/3G/2G (auto)" by selecting the "LTE (recommended)" pick.
If all the settings are correct and yous are withal experiencing the issue, perform a difficult reset.
If performing difficult reset does not help, contact your network provider to verify that everything is okay on their end and endeavor to employ another SIM card.
If the issue persists, back up your telephone data and perform a factory reset.

Razer Phone does not ring

This issue could exist caused past your telephone'due south sound settings. Follow the steps provided below when your Razer Telephone is not ringing.

Annotation: Before proceeding to the troubleshooting steps, exist sure that the Razer Phone is upward to date. Navigate to Settings > System > Advanced > System update > Bank check for update.

Go to Settings > Sound.
Ensure that the phone is prepare to "Ring" and the volume is set to its maximum for testing. You can adapt the book to your liking after testing.

Ensure that a phone ringtone is set.

After all the settings have been configured, telephone call your Razer Phone from a different telephone line.
If the result persists, reboot the device and examination the phone again.
If rebooting your device does not aid, back upwardly your telephone data and perform a factory reset.

Razer Phone does not ring

This issue could be caused past your phone'due south audio settings. Follow the steps provided below when your Razer Phone is non ringing.

Notation: Earlier proceeding to the troubleshooting steps, exist sure that the Razer Phone is upward to date. Navigate to Settings > System > Avant-garde > Organization update > Bank check for update.

Go to Settings > Sound.
Ensure that the phone is set to "Ring" and the volume is set to its maximum for testing. You tin can suit the book to your liking after testing.

Ensure that a phone ringtone is set.

After all the settings have been configured, call your Razer Telephone from a unlike telephone line.
If the event persists, reboot the device and test the phone over again.
If rebooting your device does not help, support your phone information and perform a factory reset.

Brandish & Photographic camera

My Razer Phone'south touchscreen is not responding

There may exist instances where your Razer Phone'southward touchscreen is not working or is non responding. This may be due to a glitch or software result. If you feel this trouble, do the following:

Ability off the device.
Printing and agree the volume upwardly and power button simultaneously to enter Recovery Mode. Release the buttons only when you see the "Three-Headed Snake" logo.
Once yous see the menu, use the volume down push to select "Wipe data/factory reset" and press the ability button.
Select "Reboot Organization Now" when prompted. The touchscreen should now be functional once more.

My Razer Telephone's display is blank

One manner to go about this upshot is to make sure that the Razer Phone has enough battery charge left. If the device screen turns on then goes to blank immediately, it means the battery must be charged longer.

Make sure that the device is indeed charging properly by looking out for the charging indicator on the screen. Note that if the bombardment was completely drained, information technology may have more than a few minutes for the indicator to announced. We recommend leaving the device to accuse for at least an hour earlier attempting to plough information technology on again.

If the screen is still not turning on, the device may not exist charging properly. Follow these steps:

Ensure that you are using the adapter and cablevision that came with the Razer Phone as much as possible. Some third-party peripherals may not reach the specifications for the Razer Telephone and such may not be able to accuse the device correctly. Worse, using unrated peripherals may result in injury.
Check for any debris blocking the charging ports and the outlet to ensure a steady power connection.
Test the phone by plugging it into another power outlet or source such equally a power banking company.
If the issue persists, remove the power adapter and attempt to charge the Razer Phone on a computer that has a USB-C port.
If the phone charges successfully, the power adapter may exist defective.
If the issue persists, consider using a third-party USB-C charger. If that solves the issue, the USB-C cable may be defective.

Some users have as well reported that the device is already powered on but cannot boot up into the Android home screen. You may effort performing a difficult reset on the device to restart the device. Practice this past pressing and holding the Ability button and the Volume upwards button for 7 to ten seconds.

If the to a higher place steps practice not solve your issue, consider doing a manufacturing plant reset on your device. Note that, at this point, you will lose all data that y'all have non yet backed up. Be certain to back up your data earlier doing a factory reset.

To mill reset your Razer Telephone, exercise the post-obit:

Power off the device.
Enter Recovery Way by holding the volume upward and power push button.
Release the buttons when you see the Triple-Headed Snake logo on the buttons.
Select "Wipe data/mill reset" and confirm to wipe user data.

The display on my Razer Telephone is faded, blurry, or shows lines

At that place may be instances where the Razer Phone is faded, blurry or showing lines on the display. This may be due to physical harm or information technology could be a software issue.

If you are experiencing this problem, follow the steps below:

Check if the Razer Phone shows any cracks or physical damage on the screen.
Perform a hard reset to reboot the phone and clear whatever errors or glitches.
If the consequence persists, backup your phone information and perform a mill data reset.

The display on my Razer Telephone does not go nighttime while on a call

The Razer Telephone'southward screen should plough off immediately when you lot put the phone backside your ears as y'all appoint in a call. This is to forestall yous from accidentally activating other apps every bit your face comes in contact with the touch screen.

If your display does not go dark while you are engaged in a phone call, this may exist due to a software issue. Practice the following steps:

Annotation: Steps may vary depending on your device's operating system. The steps below are for Android nine (Pie).

Check if you are running the latest software for the device. Ensure that your device is always up-to-date by performing a software update.
Check if there are any obstructions to the Razer Phone's proximity sensors. Screen protectors and screen covers may block the sensor from working normally.
You may also try to reboot the device by pressing and property the power button.
If the issue persists, consider doing a mill information reset.

How to troubleshoot a Razer Phone when the photographic camera does non piece of work

There may be instances where the Razer Phone photographic camera fails to work properly. You may receive an error message such as "Cannot connect to camera", or the screen remains blank.

This result may indicate that the Razer Telephone camera has a problem with either its software or hardware parts. The following are as well potential reasons why the photographic camera is not working:

Low device storage
Depression RAM
Dull device performance due to numerous applications
Software or technical glitch

To resolve this issue:

Ensure that in that location are no obstructions such as phone covers and screen protectors on the camera. Practise this for both the front and back cameras.
Cheque if you are running the latest software for the device and perform a software update. Brand sure that the "Razer Photographic camera two" application is updated.
If an error message shows upwardly telling you that the memory is full, you lot will have to clear upwardly some storage space by deleting unused files, apps, images, or videos.
If the camera does not completely work, shows a bare screen, or does not work at all, force close the app to reboot the camera.
1. Go to Settings > Apps & notifications.
2. Tap on "Camera".
3. Reset the Photographic camera app by tapping on "Force Stop".
4. Launch the Camera app once more to encounter if the issue persists.
If the outcome persists, consider doing a factory reset.
1. Before resetting your phone, backup your data to Google Drive. Go to Settings > System.
2. Tap on "Advanced".
3. Tap on "Backup".
4. Toggle "Backup upwardly to Google Bulldoze" option on.
5. To reset your phone, get back to Settings > Organization > Advanced. Tap on "Reset options".
6. Tap on "Erase all data (manufacturing plant reset)".
7. On the side by side window, tap "RESET Telephone".